A shipped plant has spent time in a dark box and may arrive with dry soil, loose soil, bent leaves, or minor cosmetic damage. Most plants recover best when the first week is quiet and predictable.
1. Unpack it promptly
Open the box soon after delivery. Remove packing material carefully, support the pot from the bottom, and make sure drainage holes are clear.
2. Check moisture before watering
Press a finger about one inch into the potting mix. Water thoroughly only when the mix feels dry at that depth. If it is still moist, wait. Shipping stress and excess water are a poor combination.
3. Start with gentle light
Give the plant bright, indirect light for several days. Keep it away from hot afternoon sun, heating vents, air-conditioning drafts, and temperature extremes while it adjusts.
4. Wait before repotting or fertilizing
Unless the pot is badly damaged, leave the plant in its nursery container for at least one to two weeks. Do not fertilize during the first week. Let new growth and normal leaf posture tell you that the plant has settled.
5. Document genuine transit damage
If the plant arrives materially damaged, photograph the plant, pot, shipping label, and packaging before discarding anything. Email us within 24 hours with your order number so we can review it quickly.
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