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Frequently Asked Questions

Fast answers about free shipping, delivery eligibility, how quickly fruit trees ship, and what to do if a plant arrives with a problem.

01Delivery checked at checkout

Eligibility is confirmed for the full address.

02Live plants are final sale

Arrival concerns are handled through support.

03Mixed orders may split

Each package receives separate tracking.

04Real order help

Messages are reviewed every business day.

Do you ship live fruit trees?

Yes. We ship live fruit trees to eligible addresses across the contiguous United States. Standard shipping and tracking are included. Checkout confirms product-specific agricultural restrictions for your address.

Why can one order arrive in multiple packages?

Plants differ in size, preparation time, and packaging requirements. Items may therefore ship separately and receive separate tracking numbers.

When will my order ship?

Most fruit trees are prepared for shipment in 1–2 business days. Transit time varies by destination. Weather may delay shipping; tracking is emailed after the carrier receives the shipment.

Weather or carrier conditions can delay a shipment when waiting is safer for the plant.

Are live plants returnable?

No. Live plants are final sale because they are perishable and naturally variable. Delivery problems are reviewed through our arrival-support process.

What if my plant arrives damaged?

Contact us within 24 hours of delivery with your order number and clear photos of the entire plant, damaged area, pot, shipping label, and packaging.

Approved claims are normally resolved with a replacement or store credit. If the original plant is unavailable, we may offer store credit or a comparable substitute with your approval.

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How do I know whether a fruit tree fits my climate?

Use the USDA hardiness-zone checker on eligible fruit-tree pages and review the product details. Hardiness zones are a guide; local microclimates and winter protection still matter.

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Can I share a photo of the plant I received?

Yes. Email a photo to contact@orlandowestside.com with your order number and plant name. Tell us whether we may feature the photo on our site. Sharing is optional and does not affect order support. We review each photo before using it, and we will not publish your name without permission.

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